Senior Vendor Manager

We are a language service provider supporting enterprise clients with high-volume interpreting needs. We are expanding our BPO-level interpreting services, with a special focus on Asian languages through Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI). We’re inviting reliable subcontractor agencies and vendor partners to join us in delivering scalable, high-quality interpreting support. We Are Looking for Agency Partners Who Can: • Provide qualified interpreters for OPI/VRI in Asian languages (Mandarin, Cantonese, Korean, Vietnamese, Tagalog, Japanese, Thai, Malay, Indonesian, etc.) and European languages (German, Spanish, Italian, French, Polish, etc.) • Scale with us based on call volume increases • Collaborate under our QA, training, and onboarding structure Scope of Subcontracted Services: 1. Interpreter Sourcing & Hiring o Vet and onboard interpreters with proven experience in the medical field. o Ensure strong linguistic and interpreting skills 2. Interpreter Training o Provide internal training or allow participation in our training modules (materials may be supplied) o Support with roleplay assessments and test scenarios 3. Quality Assurance & Monitoring o Assist in maintaining service quality o Implement performance tracking o Support disciplinary and corrective action workflows 4. Operational Support o Monitor interpreter availability o Report on staffing ratios, no-shows, and dropouts during onboarding o Assign team leads or coordinators to manage day-to-day operations 5. Growth Readiness o Demonstrate capacity to scale quickly in response to volume increases o Maintain transparency in scheduling, staffing, and delivery Expected Support Structure from Partner Agencies: • Team Leads • Trainers familiar with interpreter protocols • QA personnel or performance monitors • Clear processes for backfilling and scaling Requirements: • Demonstrated experience in providing OPI/VRI services (direct or subcontracted) • Access to a pool of trained or trainable interpreters in Asian languages • Ability to collaborate in a structured, professional BPO setup • Willingness to integrate into our QA and monitoring systems • Responsiveness and transparency in communication What We Offer: • Ongoing volume of work with long-term potential • Shared SOPs, training guidelines, and QA protocols • Centralized support and coordination • Competitive compensation structure How to Apply: Interested agencies should submit: • A brief introduction about your company • Languages you support (and approximate number of interpreters per language) • Current capacity and scaling potential • Overview of your QA, training, and interpreter management structure • Sample interpreter profiles

Contact Information

Location

Level 33, Ilham Tower, No. 8, Jalan Binjai, 50450 Kuala Lumpur, Malaysia County: Malaysia

Assignment Details

Language

Asian languages (Mandarin, Cantonese, Korean, Vietnamese, Tagalog, Japanese, Thai, Malay, Indonesian, etc.) and European languages (German, Spanish, Italian, French, Polish, etc.)

Certification Required?

Yes

Hourly Rate

NA

Event Type

NA

Event Date

Event Time

NA

Event Duration

NA